Effective September 20, 1990, support for Microsoft operating systems and environments has been restructured. This change allows us to more effectively focus on the needs of our customers. You can now choose from a wide range of support options, many of which give you direct access to technical resources within Microsoft. For developers, some of the support options include: - Microsoft OnLine and OnLine Plus - Windows Software Development Kit (SDK) - OS/2 Presentation Manager Toolkit End users also have a wide range of support choices, including: - Direct system software support from the computer manufacturer and/or reseller - Microsoft OnCall for MS-DOS - Microsoft OnCall for OS/2 - Microsoft Learning DOS - Users guides and references packaged with system software - A complete range of Microsoft Press books and reference guides - Various third-party publications and references Microsoft operating systems, MS-DOS and OS/2, are sold exclusively through computer manufacturers. These OEMs (Original Equipment Manufacturers) are responsible for providing primary end-user support. The level of system software support we were able to provide on CompuServe did not fully meet the needs of our customers. We are no longer providing operating system support on CompuServe. We welcome comments and suggestions on all of our products and, while we aren't able to directly respond to all comments, your feedback will be forwarded to the appropriate development team within Microsoft. Today you have a wide range of alternatives which serve your operating system support needs. The following is a partial list. Original Equipment Manufacturers: Support numbers for some of the main original equipment manufacturers are as follows. Acer Technologies (800) 538-1542 ALR (714) 581-6770 AST Research, Inc. (714) 727-4141 AT&T (800) 922-0354 Austin (800) 752-4171 Compaq Computer Corp. (800) 231-0900* CompuAdd (PC Source) (800) 999-9901 Dell (800) 624-9896 DTK (818) 333-7573 Epson (800) 922-8911 Everex Systems (415) 498-4411 Gateway 2000 (800) 232-2000 Hewlett-Packard (800) 858-8867 Hyundai (800) 234-3553 IBM (800) 426-3333* Laser (708) 540-5022 Leading Edge (508) 836-4800 Mitsubishi (800) 344-6352 NCR (800) 262-7782 Northgate (800) 446-5037 Packard-Bell (800) 733-4411** Phoenix (617) 551-4100 Samsung (408) 434-5479 Tandy (817) 878-6875 Texas Instruments (512) 250-7407 Toshiba (800) 999-4273 Unisys (800) 328-1015 Wyse (408) 435-2770 Zenith Contact your local Zenith dealer Zeos (800) 423-5891 *For local dealer referral. **Menu support system. Microsoft OnCall for MS-DOS: End-user MS-DOS telephone support for $2/minute. Call 1-900-896- 9000 between 8 a.m. and 5 p.m. Pacific time. Microsoft OnCall for OS/2: End-user OS/2 version 1.2, installation, setup and configuration telephone support for $2/minute. Call 1-900-896-9600 between 8 a.m. and 5 p.m. Pacific time. Microsoft Learning DOS: An interactive tutorial and reference for MS-DOS. Call 1-800-426-9400 for the location of your nearest authorized Microsoft dealer. Microsoft Press: Publishers of a wide range of books and guides on Microsoft software. Call 1-800- MSPRESS for a free catalog or to place an order. Windows Software Development Kit and OS/2 Presentation Manager Toolkit: Programming tools for developing Windows or OS/2 applications. Call 1-800-426-9400 for the location of the nearest authorized Microsoft dealer. Microsoft OnLine and OnLine Plus: High-level technical support for developers. Call 1-800-443-4672 for sales and pricing information. Another option for support is other PC users. Microsoft will continue this forum so that you may share information among yourselves, as you've done in the past.